This is Mona

I just discovered this new iPhone app, GateGuru. It provides listings and user-generated reviews of places to eat at 85 US airports, with plans to expand worldwide.

http://gateguruapp.com/

A very comprehensive and insightful read on how a business model can be shaped for The Internet of Things. The report comes from McKinsey Quarterly, which you have to register to access the full extent of it. I recommend you do, it takes 1 min. RWW provides a thorough summary of the report. Essentially, McKinsey sees two categories for emerging applications: “information and analysis” and “automation and control.” McKinsey lists tracking behaviour, enhanced situational awareness and sensor-driven decision analytics applications that categorize under the “information and analysis” app.

For “automation and control” McKinsey lists use cases such as process optimization, optimized resource consumption and complex autonomous systems.

Access the full article on RWW here

As many people fumble with the dreaded word recession, I personally think that there is much gain to be had as a result of the economic downturn. Let me put this into deeper context. The digital arena, which I classify as a service industry mainly because its success is based on a positive user experience, we all play in has not only emerged as a dominant communications channel, but has evolved from a single to a multiple track platform. The explosive growth in this domain has been realized in part ever since the advent of online community. I don’t mean to be absolute when I say that these movements, if you will, have marked digital in 2008/2009. They have set the stage for the next wave of trends we are currently and soon will be witnessing for digital, such as advanced mobile communications, location based services and citizen journalism. Its a lot to handle for the likes of brands and consumers as they equally try to reconcile some purpose and relevance among the many emerging technologies. Now more than ever companies have to recalibrate to offer compelling value based on understanding user wants.

Design provides much value in this context. There is a strong opportunity to capitalize on the effects of the recession by embracing design across a multitude of functions, all towards igniting innovation and a basis for human centred offerings. There is lots of room for companies and their brands to improve the customer experience. To highlight my point, I was reading an article in Monocle on how a recession can yield positive challenges for the hotels industry. The recession has seen a great halt of hotel projects. In tandem, user desires for an unparalleled experience is unabated. Times like these call for hotel management types and designers to really consider what the customer wants. What’s the difference in the evolved desires between hotel guests and digital consumers currently? Not much. Both are looking for relevance, originality and context. Realize, the intent here is not to isolate my point to the hotel industry per se, but to highlight a universal truth that applies to the digital communications industry.

Where momentum of new technologies is rapid, agencies offering digital capabilities are gradually witnessing clients seeking them out for thought leadership, rather than for production alone. Good move. Clients need to be just as savvy as their consumers when it comes to properly adopting technologies to meet a business objective and user need. If the outcomes of a recession are placing increasing onus on behalf of the clients to get creative with their value proposition, all the better.